FORMS OF PAYMENT

We Accept Visa, MasterCard, American Express, Apple Pay, Paypal, and Discover.

RETURN POLICY

WE HOPE YOU LOVE YOUR ITEM FROM COLLECTIVO, HOWEVER IF YOU"D LIKR TO RETURN IT FOR STORE CREDIT PLEASE EMAIL: hola@ourCollectivo.com AND WE WILL SEND YOU RETURN INSTRUCTIONS. PLEASE DO NOT MAIL ANY ITEMS BEFORE CONTACTING US.

ITEMS PURCHASED FROM COLLECTIVO MAY BE RETURNED FOR STORE CREDIT ONLY WITHIN 14 DAYS OF RECEIPT OF ITEMS PROVIDED THEY ARE IN THEIR ORIGINAL CONDITION.

ALL DISCOUNTED ITEMS ARE FINAL SALE - THEY MAY NOT BE RETURNED FOR CREDIT. 

PLEASE NOTE: ALL SHIPPING FEES ARE NON-REFUNDABLE UNLESS PRODUCT IS DETERMINED TO BE DEFECTIVE OR DAMAGED. WE RECOMMEND MAILING YOUR RETURN WITH TRACKING AND INSURING THE PACKAGE.

COLLECTIVO IS NOT RESPONSIBLE IF THE RETURNED PACKAGE IS LOST OR THE ITEM DAMAGED IN THE MAIL.

ORDER FULFILLMENT

PLEASE BE SURE YOUR DELIVERY ADDRESS IS SECURE - COLLECTIVO IS NOT RESPONSIBLE FOR PACKAGES AFTER THEY ARE DELIVERED TO THE REQUESTED ADDRESS. 

COLLECTIVO WILL PROCESS YOUR ONLINE ORDER WITHIN SEVEN (7) BUSINESS DAYS GIVEN ALL ITEMS ARE IN STOCK.

WE STRIVE TO KEEP THE WEBSITE’S INVENTORY UPDATED AT ALL TIMES, BUT ITEM AVAILABILITY IS NOT GUARANTEED. IF AN ITEM IS SOLD OUT, YOU WILL BE NOTIFIED VIA EMAIL OR TELEPHONE. ORDERS WITH SOLD OUT ITEMS WILL BE REFUNDED, OR THE AMOUNT OF THAT ITEM WILL BE CREDITED BACK TO THE ORIGINAL CARD, AND THE ORDER WILL BE SENT PARTIALLY FULFILLED, PER THE CUSTOMER’S WISHES.

ORDERS ARE SHIPPED VIA USPS OR UPS.

ANY DAMAGE TO A RECEIVED SHIPMENT MUST BE REPORTED WITHIN 7 DAYS OF RECEIPT.  

INTERNATIONAL SHIPPING

COLLECTIVO SHIPS INTERNATIONALLY TO CANADA, EUROPE, AUSTRALIA AND NEW ZEALAND (WITH SOME EXCEPTIONS). THERE IS A $100 MINIMUM PURCHASE REQUIRED FOR INTERNATIONAL SHIPMENTS.

TO RECEIVE A SHIPPING QUOTE PLEASE EMAIL hola@ourcollectivo.com WITH THE ITEMS AND QUANTITIES YOU’D LIKE TO PURCHASE AS WELL AS YOUR EXACT ADDRESS.  

YOU WILL THEN RECEIVE A SHIPPING QUOTE AND A PAYMENT OPTION.  ONCE PAYMENT HAS BEEN MADE AND YOUR PACKAGE SHIPS YOU WILL RECEIVE AN EMAIL CONFIRMATION WHICH INCLUDES ALL PERTINENT TRACKING INFORMATION.  

PLEASE BE AWARE ALL INTERNATIONAL ORDERS ARE SHIPPED VIA USPS INTERNATIONAL PRIORITY MAIL AND GENERALLY TAKE 12-15 BUSINESS DAYS. ALL SALES ARE FINAL- RETURNS ARE NOT ACCEPTED ON INTERNATIONAL SALES. COLLECTIVO IS NOT RESPONSIBLE FOR IMPORT FEES, TAXES, VATS OR ANY OTHER CUSTOMS FEES SHOULD YOUR PACKAGE BE PROCESSED BY CUSTOMS. FEES CAN RANGE FROM 20% TO 40% OF THE ORDER TOTAL.  

ALSO, BE AWARE IF CUSTOMS DOES PROCESS YOUR SHIPMENT YOU MAY EXPERIENCE DELAYS. IF PACKAGES ARE REFUSED DUE TO UNEXPECTED CUSTOMS CHARGES YOU WILL BE CHARGED FOR OUTGOING AND INCOMING SHIPPING CHARGES AS WELL AS THE REFUSAL CHARGES.  UNFORTUNATELY WE HAVE NO CONTROL OVER THESE CHARGES OR DELAYS AND CANNOT PREDICT WHAT THEY MIGHT BE, AND THEREFORE SUGGEST YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ADDITIONAL INFORMATION.  THANKS FOR YOUR UNDERSTANDING.

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